A point of sale system is more than just hardware and software, it’s a tool that allows you to design a great customer experience, increase customer loyalty and improve sales. We’ve all had the experience before either at a restaurant, clothing store or other shop where we left thinking “wow that place is really on their game.” However, once in a while we’ve fallen victim to poor customer service, long waiting lines or a receipt that just didn’t add up.  Conversely, a positive customer experience can leave a lasting impression bringing us back to the same location over and over again. This experience doesn’t just happen by chance, it starts with a solid foundation of hardware and software backed with employee training and protocols for handling customers, merchandise and product up-sale.